Returns & Exchanges
At Secretlab, we are committed to your comfort and offer a 49-day return period to ensure your ergonomic setup meets your expectations. If you are not completely satisfied with your purchase, you may initiate a return for a refund subject to our standard terms and conditions.
Submit a Request
Contact our support team through the official Help Center to initiate your return request and receive a unique Return Authorization number.
Prepare the Package
Disassemble your product carefully and pack it back into its original packaging to ensure it remains protected during transit.
Ship the Item
Affix the provided shipping label and drop the package off at the designated carrier location; please note that return shipping fees are the responsibility of the customer.
Inspection and Refund
Once our warehouse receives and inspects the item to confirm it is in original condition, your refund will be processed to your original payment method within 7-14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing